Refund policy
At JoyeriaDirecto, we take pride in crafting exquisite jewelry pieces that reflect elegance, quality, and timeless beauty. We want you to be completely satisfied with your purchase. However, we understand that sometimes things may not go as planned. To ensure a seamless experience for our valued customers while protecting the integrity of our business, we have outlined our Refund Policy below:
1. Eligibility for Refunds
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Refunds are only applicable under the following conditions:
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The item received is damaged, defective, or significantly different from the product description.
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The wrong item was shipped due to an error on our part.
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Refunds are not applicable for:
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Change of mind, personal preference, or sizing issues (unless specified otherwise).
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Items that have been worn, altered, or damaged after delivery.
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Custom-made or personalized jewelry, as these are created specifically for you and cannot be resold.
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2. Return Process
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To initiate a refund, you must contact our customer support team within 7 days of receiving your order. Please provide your order number, a detailed description of the issue, and supporting images (if applicable).
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All returns must be approved by our team before being sent back. Unauthorized returns will not be accepted.
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Approved returns must be shipped back to us within 14 days of receiving approval. The item must be in its original condition, unused, and in the original packaging with all tags and certificates intact.
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Return shipping costs are the responsibility of the customer, except in cases where the error is on our part (e.g., wrong item shipped).
3. Inspection and Refund Approval
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Once we receive the returned item, our quality assurance team will inspect it to verify the issue.
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If the item meets our refund criteria, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during purchase.
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If the item does not meet our refund criteria, it will be returned to you at your expense, and no refund will be issued.
4. Exchanges
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If you would like to exchange an item for a different size or style, please contact our customer support team. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.
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Shipping costs for exchanges will be borne by the customer, unless the exchange is due to an error on our part.
5. Non-Refundable Items
The following items are non-refundable:
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Custom-made or personalized jewelry.
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Items purchased during sales, promotions, or clearance events (unless defective or damaged).
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Gift cards or vouchers.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We may request photos or videos of the issue to assess the situation. If the issue is verified, we will offer a full refund or replacement, including return shipping costs.
7. Our Commitment
At JoyeriaDirecto, we strive to provide the highest quality products and exceptional customer service. Our Refund Policy is designed to protect both our customers and our business, ensuring fairness and transparency in every transaction.
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at joyeriadirecto@gmail.com or [Customer Support Phone Number]. We are here to assist you!