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Shipping policy

At JoyeriaDirecto, we are committed to delivering your precious jewelry pieces safely and efficiently. To ensure a smooth and transparent shipping process, we have outlined our Shipping Policy below. Please read this policy carefully to understand how we handle orders, shipping timelines, and associated responsibilities.

1. Order Processing

  • All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer. We will notify you of any delays if they occur.

2. Shipping Methods and Timelines

  • We partner with reliable shipping carriers to ensure your order reaches you securely and on time.

  • Standard shipping typically takes 5-7 business days after dispatch, while expedited shipping options (if available) may reduce delivery time to 2-3 business days.

  • Delivery timelines are estimates and may vary depending on your location, customs clearance (for international orders), and unforeseen circumstances such as weather or carrier delays.

3. Shipping Costs

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination.

  • Customers are responsible for all shipping charges unless otherwise stated during promotional events or special offers.

  • Free shipping promotions (if applicable) will be clearly mentioned on our website or during checkout.

4. International Shipping

  • We are delighted to serve customers worldwide. However, international orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These additional charges are the responsibility of the customer and are not included in the product price or shipping costs.

  • Please check with your local customs office for more information on potential fees before placing an order.

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.

  • If you do not receive this email within 3 business days of placing your order, please contact our customer support team at joyeriadirecto@gmail.com or [Customer Support Phone Number].

6. Shipping Address

  • Please ensure that your shipping address is accurate and complete at the time of placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

  • If you need to update your shipping address after placing an order, please contact us immediately. However, we cannot guarantee changes once the order has been processed or shipped.

7. Lost or Stolen Packages

  • Once your order is handed over to the shipping carrier, JoyeriaDirecto is not responsible for lost, stolen, or delayed packages.

  • If your tracking information indicates that the package was delivered but you have not received it, please contact your local post office or shipping carrier for assistance.

  • In cases where the package is lost in transit due to an error on our part, we will work with you to resolve the issue promptly.

8. Damaged During Transit

  • While we take every precaution to ensure your jewelry is packaged securely, damage during transit can occasionally occur.

  • If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged package and product, and we will assist you in filing a claim with the shipping carrier or arranging a replacement.

9. Delays Due to Unforeseen Circumstances

  • JoyeriaDirecto is not liable for delays caused by factors beyond our control, such as natural disasters, extreme weather, pandemics, or carrier-related issues.

  • In such cases, we will work with the shipping carrier to ensure your order is delivered as soon as possible.

10. Our Commitment

We strive to provide a seamless shopping and shipping experience for our customers. Our Shipping Policy is designed to ensure transparency and protect both our customers and our business. If you have any questions or concerns about your order, please do not hesitate to contact us at joyeriadirecto@gmail.com or [Customer Support Phone Number].